Last updated: August 2026
Bladder & String respects your privacy and is committed to protecting your personal information. This privacy notice explains what information we collect when you use our website or contact us, why we collect it and how we use and protect it.
Bladder & String is a UK-based theatre company creating performances, workshops, research and artist-development opportunities.
Our website is bladderandstring.com.
If you have any questions about this privacy notice or about personal information we hold about you, you can contact us using the contact details provided on our website.
When you contact us through our website, we may collect:
When you use our website, we may also collect limited technical and usage information, such as information about your browser or device, pages visited and interactions with the website. We use Google Analytics for this purpose.
Our contact form is protected using Google reCAPTCHA, which may process technical information about your interaction with the website in order to distinguish genuine users from automated activity.
When you register for a Theatre Lab session or another Bladder & String event, we may collect your name, email address, telephone number if requested or provided, and other information reasonably necessary to administer your registration.
Registrations may be collected directly through our website using our event registration system, or through services such as Google Forms where appropriate.
We use this information to administer your booking, communicate with you about the event and provide information reasonably connected with your attendance. Registering for an event does not automatically add you to our marketing mailing list.
If you choose to join our mailing list, we will use your name and email address to send you occasional news about Bladder & String, including shows, workshops, Theatre Lab and other activities.
We use MailerLite to manage and send our mailing-list communications. Your information will therefore be processed using MailerLite’s services.
We rely on your consent to send these communications. You can withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us.
We use information submitted through our contact form to receive, respond to and manage enquiries about Bladder & String and our work.
Our lawful basis for doing this will normally be our legitimate interests in communicating with people who contact us and managing enquiries. Where an enquiry relates to entering into or fulfilling an agreement with you, processing may instead be necessary in order to take steps at your request before entering into a contract or to perform that contract.
We use limited website usage information to understand how our website is being used and to help us maintain and improve it.
We use reCAPTCHA for our legitimate interest in protecting our website and contact form against spam, abuse and automated submissions.
We do not use information submitted through the contact form to automatically add you to a marketing mailing list.
Our website uses Contact Form 7 to provide our contact form.
Messages submitted through the form are sent to a Bladder & String email address. Our website uses WP Mail SMTP and Google/Gmail services to deliver and process these emails.
We use the information you provide only for purposes connected with your enquiry unless we have another lawful reason to use it.
We use information provided when you register for a Theatre Lab session or other event to administer your registration, communicate with you about the event and manage attendance. Our lawful basis will normally be that processing is necessary to take steps at your request before entering into an agreement with you or to perform that agreement. Where appropriate, we may also rely on our legitimate interests in organising and administering our events.
We use Google Analytics 4 to help us understand how visitors use our website. This may include information about page views, scrolling, links followed, form interactions, video engagement and file downloads.
Google Analytics uses cookies and similar technologies to distinguish visitors and sessions.
We have disabled Google’s user-provided data capabilities and do not intentionally send information such as names, email addresses or telephone numbers entered into our contact form to Google Analytics for enhanced measurement.
Further information about the cookies used for Analytics is provided in our Cookie Policy.
We use Google reCAPTCHA on our contact form to help protect the website from spam and automated submissions.
Use of reCAPTCHA may involve information about your device and interaction with the website being processed by Google for security and fraud-prevention purposes.
We do not sell or rent your personal information.
Where necessary to operate our website and communications, information may be processed by service providers acting on our behalf or providing services to us. These currently include Google, which provides services including Google Analytics, reCAPTCHA, Google Forms and Gmail/email services; MailerLite; and our website hosting, email delivery, event registration and technical service providers.
Information may also be disclosed where we are required to do so by law.
Some of our technology providers, including Google, operate internationally. This means that personal information may in some circumstances be processed outside the UK.
Where this happens, we rely on the safeguards provided for under applicable UK data-protection law.
We keep personal information only for as long as we reasonably need it for the purpose for which it was collected.
Correspondence and enquiries will normally be retained for as long as they remain relevant to our relationship with you or our work, and may be retained for longer where necessary for legal, financial or administrative purposes.
Information collected to administer Theatre Lab and other event registrations will normally be deleted when it is no longer reasonably required for the administration or follow-up of the relevant event.
Where you have separately joined our mailing list, we will retain the information required for that purpose until you unsubscribe or otherwise withdraw your consent.
Website analytics information is retained in accordance with the retention settings applying to our Google Analytics account.
We periodically review the information we hold and delete information that we no longer need.
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
Access to personal information is limited to people who reasonably need it for the operation of Bladder & String and its activities.
Under UK data-protection law, you may have rights concerning the personal information we hold about you, including the right to:
These rights are not absolute and may depend upon the circumstances and our lawful basis for processing your information.
To exercise your rights, please contact us using the contact details provided on our website.
If you have concerns about how we use your personal information, please contact us in the first instance so that we can try to resolve them. Please contact hello@bladderandstring.com
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data-protection regulator.
Information Commissioner’s Office – Make a complaint
We may update this privacy notice if our activities or the way we use personal information changes.
The date at the top of this page indicates when it was last updated.